Fastoche is a software-as-a-service (SaaS) provider that focuses on high-tech solutions for child care management through mobile and touch-friendly applications. We create tools that improve and facilitate communication between child care centres and the families they serve, while simplifying the administrative functions of directors.

Our growth has resulted in this unique opportunity for a professional that can provide superior support and unparalleled assistance to our clients through telephone and email support, webinars, video tutorials, and social media resources. The work is varied, always challenging, and provides potential to gain a great deal of technical knowledge.

Responsibilities

As a Customer Support Representative, you will work closely with our development team to:

• Build strong and lasting relationships with our customers
• Perform analysis, diagnosis, and resolution of complex issues for end users; recommend and implement solutions
• Assist with testing and replication of issues to define and close support tickets
• Troubleshoot bugs, errors and technical issues encountered; ensure information is logged and resolutions are shared with customers
• Participate in team meetings as required
• Maintain excellent documentation
• Create support resources such as video tutorials, knowledge base entries, and social media posts
• Other tasks and responsibilities relevant to the role

Skills and Experience

• A passion for providing top notch customer service
• Strong analytical and problem-solving skills
• Help desk or customer service experience
• Exceptional verbal and written English language skills
• High level of motivation with the ability to work unsupervised
• Desire to learn and creative problem-solving skills
• Ability and willingness to travel locally and within Canada
• Strong work ethic and enjoyment of challenges
• Experience with Microsoft Office

Bonus Points:

• Bilingual (English/French)
• A Valid Drivers License and access to reliable vehicle
• An understanding of the child care sector
• Programming experience PHP, JavaScript, jQuery
• Web Design - Graphic Arts, HTML, CSS

Job Types: Full-time, Permanent

Salary: $16.00 to $18.00 / hour

Life at Fastoche

Fastoche continues to expand and has opportunities for growth and learning. We offer flexible work, access to professional development, and opportunities for domestic travel.

We will work with you to establish deep knowledge of the technologies we use and the child care industry in Canada, support you with training for your ongoing learning and development and support you within our collaborative environment.

Fastoche is committed to providing equal opportunities to all employees and applicants. Please let us know if you require any accommodations throughout the hiring process.

Please send your cover letter and resume to jobs@fastoche.ca